General FAQs
General
Can the delivery time be on time?
Delivery time: Strictly follow the customized cycle of each product for shipment.
Is there a professional liaison for order details communication?
Ten professionals from the technical department are available to provide support at any time.
Are you cooperating with the customer to provide CAD drawings?
CAD drawings will be generated upon placing an order.
What should I do if the customer needs special colored glass?
Make samples for customers based on pictures or samples.
Are the thickness and weight of the material true?
Can capture the thickness and weight of raw materials.
What should I do if logistics causes damage?
The compensation of damaged goods is covered in the insurance of risk of breakage,Purchase insurance in advance, apply for insurance, and assist customers in processing order remakes.
What should I do if I encounter technical problems on the installation site?
Our technicians are experienced and can provide online guidance at any time.
Do you have independent and complete production capacity?
We have rich production experience, including extrusion, sawing, milling, sandblasting, painting, quality inspection, packaging, and a complete supply chain system.
To provide competitive products, technical solutions and services to the world, and continue to create maximum value for customers!
As a trusted safe supplier, we provide a comprehensive range of safes and security products, and open up a path for your market.
Need More Support?
Do you need to know the specific customization plan and installation method?